Distance Sales Agreement

This English text is provided for convenience only; the Turkish version of this agreement is the legally binding text.

This Distance Sales Agreement ("Agreement") is concluded electronically between the Seller identified below and the Buyer placing an order via www.gizemlitasarimlar.com (the "Platform"), in accordance with Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation. By confirming the order at checkout, the Buyer declares having read and confirmed the Pre-Contract Information Form covering the essential characteristics of the products, the total price including all taxes, payment, delivery and the right of withdrawal.

1. Parties

Seller:

– Name / Business name: Gizem Duymaz — "Gizemli Tasarımlar"

– Address: Yedikule Mahallesi, Hacıkadın Caddesi No: 133, Fatih / İstanbul

– E-mail: info@gizemlitasarimlar.com

– Phone: 0553 593 67 33

– Tax status: craftsperson exempt from tax under Article 9 of Turkish Income Tax Law No. 193

The Buyer is the consumer whose name, delivery address and contact details are provided in the order form. The Buyer is responsible for the accuracy of this information.

2. Definitions

– Platform: the website at www.gizemlitasarimlar.com.

– Personalized Product: a product produced or customized specifically for the Buyer based on the name, letters, colors, stone layout or similar choices selected by the Buyer.

– Standard Product: a ready-made product shipped from stock without personalization.

– Durable Medium: e-mail, SMS or any comparable tool allowing the Buyer to store information without alteration.

3. Subject

This Agreement sets out the rights and obligations of the parties regarding the sale and delivery of the products ordered electronically by the Buyer on the Platform. The essential characteristics, quantity, personalization details and price breakdown of the ordered products appear in the order summary and the order confirmation e-mail, which form an integral part of this Agreement.

4. Formation of the Agreement

The order is concluded when the Buyer confirms the cart, enters delivery and payment details, approves the Pre-Contract Information Form and this Agreement electronically, and completes the payment. The order confirmation is sent to the Buyer on a Durable Medium (e-mail). The Seller stores the versions of the legal texts approved at the time of the order. The language of this Agreement is Turkish; translations on the Platform are for information only and the Turkish text prevails in case of dispute.

5. Price and Payment

Prices listed on the Platform include all taxes. Prices are set in Turkish Lira (TRY); if the Buyer selects another currency, the displayed amount is calculated at the exchange rate valid at the time of the order and fixed at that moment. Shipping fees are shown separately at checkout and added to the total; free-shipping campaigns apply automatically.

Payment is collected through the secure payment infrastructure of PayTR Ödeme ve Elektronik Para Kuruluşu A.Ş. by credit card, debit card or other offered methods. Card details are never seen or stored by the Seller; transactions use 3D Secure verification. As the Seller is a tax-exempt craftsperson, no invoice is issued; the order summary and payment record are delivered to the Buyer electronically.

6. Delivery

Personalized Products are handcrafted to order; the preparation time stated on the product page is added to the shipping time. Products are shipped via the Seller's contracted carrier to the delivery address provided by the Buyer. Delivery shall in any case not exceed thirty (30) days from the conclusion of the order; otherwise the Buyer may terminate the Agreement and receive an immediate refund.

The Buyer must inspect the package on delivery and refuse damaged, wet or torn packages by having the courier draw up a damage report. Statutory rights concerning defective goods remain reserved even without such a report. Delays and extra costs caused by an incorrect or incomplete delivery address are borne by the Buyer.

7. Right of Withdrawal

For Standard Products, the Buyer may withdraw from the Agreement without giving any reason within fourteen (14) days from the date the product is delivered to the Buyer or to a third party indicated by the Buyer. The withdrawal notice may be sent by e-mail to info@gizemlitasarimlar.com, via the contact form, or from the order detail in the account area. The Seller promptly confirms receipt of the notice.

The Buyer returns the product within ten (10) days of the withdrawal notice. Return shipping costs are borne by the Seller; returns are sent free of charge using the contracted carrier and return code provided by the Seller. The Seller refunds all payments collected, including delivery costs, within fourteen (14) days of receiving the withdrawal notice, using the same payment method and at no cost to the Buyer. Returned products must be unused, in resalable condition and, where possible, in their original packaging. The Buyer is liable for any diminished value caused by the Buyer's fault.

8. Exceptions to the Right of Withdrawal

Under Article 15 of the Distance Contracts Regulation, the right of withdrawal does not apply to:

– Personalized Products prepared in line with the Buyer's wishes or personal needs (including all products custom-made with embroidered names/letters and selected color-stone combinations).

– Products whose protective elements such as packaging, tape or seal have been opened after delivery and whose return is unsuitable for health and hygiene reasons (including pacifiers with opened protective packaging).

– Other exceptions listed in the applicable legislation.

The absence of a withdrawal right for Personalized Products does not remove the Buyer's statutory rights regarding defective products (Section 10).

9. Cancellation Before Production

As an additional benefit beyond the statutory exception, orders for Personalized Products may be cancelled free of charge and without any reason before production begins. Cancellation requests are sent to info@gizemlitasarimlar.com or via the contact channels; the production status can be tracked on the order page in the account area. Upon cancellation, the full amount is refunded within fourteen (14) days using the same payment method.

10. Defective Products and Warranty

If a delivered product is defective, the Buyer may exercise one of the remedies under Articles 8–12 of Law No. 6502: free repair, replacement with a non-defective equivalent, price reduction or rescission of the contract. Requests are submitted via info@gizemlitasarimlar.com; return shipping for defective products is paid by the Seller. As the products are handmade, minor variations in stone layout, embroidery and color tones compared to product photos are inherent to the craft and do not by themselves constitute a defect. Damage caused by use contrary to the care instructions is outside the warranty.

11. Personal Data

The Buyer's personal data is processed in accordance with the KVKK Privacy Notice and the Privacy Policy published on the Platform. Baby names and personalization details shared with the order are used solely to produce the product.

12. Force Majeure

Obligations are suspended in events beyond the parties' control such as natural disaster, epidemic, fire, prolonged power/communication outage or changes in legislation. If force majeure lasts longer than thirty (30) days, either party may terminate the Agreement without compensation; amounts collected are refunded to the Buyer.

13. Disputes

The Buyer may first submit complaints to info@gizemlitasarimlar.com; requests are answered within fourteen (14) days at the latest. For disputes below 186,000 TRY (the 2026 monetary threshold, updated annually), the Consumer Arbitration Committee at the Buyer's place of residence or where the transaction was made is competent; disputes above this threshold fall under the Consumer Courts. Applying to a mediator before filing a lawsuit at the Consumer Court is a procedural requirement under Turkish law.

14. Entry into Force

This Agreement enters into force upon the Buyer's approval at checkout. The approved versions of this Agreement and the Pre-Contract Information Form are stored by the Seller and provided to the Buyer on request. Platform records, e-mail correspondence and electronic transaction logs constitute valid evidence in case of dispute.