Delivery, Cancellation & Returns

This English text is provided for convenience only; the Turkish version is the legally binding text.

Summary: standard products can be returned free of charge within 14 days and we cover the return shipping; personalized products are custom-made and cannot be returned, but you can cancel free of charge before production begins.

1. Preparation and Production Time

Personalized products are handcrafted to order in our atelier. The preparation time stated on the product page (embroidery, stone setting and final inspection) is added to the shipping time. During busy periods the current preparation time is shown on the product page and the announcement bar.

2. Shipping and Delivery

Domestic orders are shipped via our contracted carrier; delivery after dispatch usually takes 1–3 business days. Shipping fees and any free-shipping threshold are clearly shown at checkout. A tracking number is e-mailed for every dispatched order and can be followed from the account area. The statutory maximum delivery period is 30 days from the order.

Please inspect the package on delivery; refuse damaged, wet or crushed packages by having the courier draw up a damage report. Your statutory rights regarding defective products remain reserved even without a report.

3. International Shipping

International shipping times and costs are calculated for your country at checkout. Customs duties, fees and import charges in the destination country are borne by the recipient. For international orders with a production defect, the product price and shipping cost are refunded; we provide the return label.

4. Cancellation Before Production

Any order can be cancelled free of charge before production begins. Send your cancellation request to info@gizemlitasarimlar.com or via the contact form; you can track your order status in the account area. Upon cancellation, the full payment is refunded within 14 days using the same payment method.

5. 14-Day Returns for Standard Products (Right of Withdrawal)

For non-personalized (standard) products you may withdraw without reason within 14 days of delivery. The return process:

– Step 1: Send your return request to info@gizemlitasarimlar.com or from the order detail in your account.

– Step 2: We send you our contracted carrier and a free return code; return shipping is on us.

– Step 3: Hand the product to the carrier within 10 days of your notice — unused, with all accessories and, where possible, in its original packaging.

– Step 4: After the product arrives and is checked — and in any case within 14 days of your withdrawal notice — your full payment including delivery costs is refunded via the same payment method. The time for the amount to appear on your card depends on your bank.

6. Returns of Personalized Products

Products custom-made with your name or chosen combination are excluded from the right of withdrawal under Article 15 of the Distance Contracts Regulation and cannot be returned. This does not affect your statutory rights for defective products — see Section 7. For hygiene reasons, pacifiers and similar products with opened protective packaging are also non-returnable.

7. Defective or Damaged Products

If your product arrives damaged or you notice a production defect, contact info@gizemlitasarimlar.com with photos; we respond within 14 days at the latest. For defective products you may choose free repair, replacement, price reduction or a full refund. Return shipping for defective products is paid by us. Minor variations in stone layout and color tones are inherent to handmade products and do not by themselves constitute a defect.

8. Exchanges

For standard products you may request an exchange instead of a return; depending on stock, we exchange the item or offer a refund. For personalized products, name/color change requests can be sent via our contact channels before production begins; orders already in production cannot be changed.